Privacy Policy
For Application Customers
Introduction
Vieworks Limited ('ViewFi', 'we', or 'us') provides software that helps online businesses (our 'Customers') run video marketing campaigns that reward users for watching these videos ('Campaign Users').
You can review our Privacy Policy for Campaign Users here. Security and privacy are critical to our platform. This Privacy Policy governs how ViewFi collects, uses, maintains, and discloses information collected from customers on our website (viewfi.io) and our application (app.viewfi.io).
To ensure confidentiality and lawful processing of data, ViewFi operates in strict compliance with the Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons regarding the processing of personal data and on the free movement of such data (GDPR).
What Information We Collect and How We Use It
We may collect the following types of information about you on our Website and software:
Customers and Visitors of our Site
We may collect your personal data in various ways, including, but not limited to, when you visit our Site, register on the Site, subscribe to our newsletter, fill out a form, or engage in other activities, services, features, or resources we make available.
Registration and Contact Information
Depending on the Services you wish to use, you may be asked to provide your full name, email, address, company, and phone number.
Payment Information
When you purchase the Services, we collect transaction information, which may include your credit card information, billing and mailing address, and other payment-related information handled by our payment processing partners.
Technical, Usage, and Location Information
We automatically collect information on how you interact with the Site, such as the IP address from which you access the Site, date and time, browser type, operating system, computer or device information, pages viewed, and items clicked. We may also collect location information automatically provided by your computer or device. We use cookies and similar technologies to collect some of this information and to permit your login to our Site.
Cookies
Our Site uses first-party cookies to enhance user experience. A User's web browser places a cookie on their hard drive for record-keeping and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or alert when cookies are being sent. Note that some parts of the Site and Campaigns may not function properly without cookies. ViewFi uses cookies to enable our application to function and does not use cookies for retargeting nor sell cookie data to third parties. Cookies used by ViewFi Application are set to automatically expire after 12 months.
How We Use Collected Information
ViewFi may collect and use User's personal information for the following purposes:
- To administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
- To send periodic emails: We may use the email address to send User information and updates regarding their subscription. It may also be used to respond to inquiries, questions, and/or other requests.
- To send marketing emails keeping customers up to date with software development progress, which users can opt out of at any time.
Sharing Information With Third Parties
ViewFi does not sell, trade, or rent Customer personal identification information to third parties. Once you provide access to specific data, it belongs to the Customer running that specific Campaign and only that Customer.
Customers and Visitors of our Site
ViewFi may use third-party service providers to help operate our business or administer activities on our behalf, such as sending out newsletters or collecting Website analytics. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.
Sub-Processors
ViewFi engages certain onward sub-processors that may process personal data submitted to ViewFi services. These sub-processors include:
- AWS for Cloud
- Google Business Suite - Emails and docs
- Stripe - Payment Processor
- Fresh Sales - CRM
- SendGrid - Email Distribution
- Crisp - Website Support
- Rownd - SSO Provider
Legal Disclosures
In certain limited circumstances, we may disclose your personal data to public authorities and other third parties if the disclosure is in response to lawful requests, including for national security or law enforcement purposes. Your personal information may also be disclosed to third parties when required by law or regulation, such as in response to court orders and subpoenas. ViewFi may also share personal data with third parties to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to physical safety, violations of our Terms of Service, or as otherwise required by law.
Information Security
We use appropriate technical and organizational security measures to protect any personal information we process about visitors to our Website against unauthorized access, disclosure, alteration, and destruction. However, no Internet transmission can ever be guaranteed 100% secure. We encourage you to take care when disclosing personal information online and use tools like Internet firewalls and secure email to protect yourself. Sensitive and private data exchange between the Site and its Users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures. ViewFi uses Stripe to process credit card payments, and no credit card details are stored on our servers. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification available. In case of an unauthorized security intrusion that materially affects you or your mailing list, ViewFi will notify you as soon as possible and will report the action we took in response within a reasonable time.
EU and EEA Residents
The servers where ViewFi stores all personal data are located on Amazon AWS EC2. If you are located in a country member of either the EU or the EEA, please be aware that any information provided to us, including personal information, will be transferred from your country of origin to the US. Except in the case of data transfers under the EU-US Privacy Shield and the Swiss-US Privacy Shield, we may ask for your express consent to provide such data to us or allow us to collect such data.
Data Processing Agreement
If you are our Customer and your company is either located in the European Economic Area (EEA) or Switzerland or your company, by using our services, is processing the data of anyone who is in the EEA or Switzerland, then you can request our GDPR-compliant Data Processing Agreement by submitting a support ticket from the Support tab inside you,r account.
Data Retention Periods
ViewFi will not retain data longer than necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. If a Customer or User account has been suspended for a Terms of Service violation, ViewFi will retain the information necessary to continue enforcing this suspension for up to 10 years.
Privacy Controls & Choices
ViewFi Website Communication
Our Customers, Site Visitors, and Users have a choice about how we use their personal data to get in touch with them and may choose to opt out at any time by unsubscribing or changing their account settings.
Your Rights
We provide all Customers, Visitors, and Users of our Site with the opportunity to request access, correction, restriction, deletion, data portability, or opposition to any personal information previously provided to us in connection with using our Website, as required by law. You can email us at privacy@viewfi.io. We may request specific information from you to confirm your identity.
Data Protection Officer
ViewFi has a Data Protection Officer who is responsible for matters relating to privacy and data protection. Attention: Data Protection Officer - Registered Office: Kemp House, 160 City Road, London, UK.
Business Transfers
In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. If ViewFi or substantially all of its assets were to be acquired, or in the unlikely event that ViewFi goes out of business or enters bankruptcy, customer information would be one of the assets transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of ViewFi or its assets may continue to use your personal information as set forth in this policy.
Changes to this Privacy Policy
ViewFi reserves the right to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Acceptance Of These Terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at hello@viewfi.io.